Last updated 24 October 2026
Refund & cancellation policy
Coffee is a food product and every bag is roasted for freshness, so we can't take coffee back because you changed your mind or prefer a different taste. If anything goes wrong — a damaged parcel, a wrong or missing item, a delivery that never arrives, or coffee that isn't as described — we put it right with a replacement or a full refund.
| Situation | What we do |
|---|---|
| You cancel before paying | Nothing to do — just tell us. No charge. |
| You cancel after paying, before we dispatch | Full refund |
| We can't fulfil a paid order | Full refund, including shipping |
| Parcel arrives damaged, or an item is wrong or missing | Free replacement or full refund for the affected item, including its share of shipping — you choose |
| Tracking shows no delivery 10 working days after dispatch | We chase the courier, then reship free or refund in full |
| Coffee is stale, defective or not as described | Replacement or full refund |
| Opened coffee you simply don't enjoy | Not refundable — tell us anyway, and we'll help you dial it in |
| Parcel returned to us because of a wrong address or failed delivery attempts | We reship for the cost of postage, or refund less the original shipping charge |
How to ask
- Contact us — WhatsApp +91 79951 91349 or email support@anaacoffee.in — with your order reference.
- For damaged, wrong, missing or defective items, tell us within 7 days of delivery and include a photo or short video of the parcel, the shipping label and the packs. The sooner you tell us, the easier it is to claim from the courier.
- You don't need to send anything back unless we ask; if we do, we pay for it.
How refunds are paid
- Refunds go to the UPI ID or bank account you paid from, within 5–7 working days of approval. We send you the transaction reference.
- We never charge a cancellation or refund fee.
Discovery packs and subscriptions
- The discovery pack is treated like any other order.
- You can pause or stop a subscription any time with a WhatsApp message. A delivery already dispatched can't be cancelled, but if you've paid for one we haven't dispatched yet, we refund it in full. See the subscription terms.
Business orders
For wholesale and green coffee, quality claims must be raised within 7 days of delivery and before roasting, with photos and the lot number.
This policy doesn't limit your rights under the Consumer Protection Act, 2019.